Refund and Returns Policy

Last updated: 05/02/2025

At Pet Loot, we want you (and your pets!) to love what you ordered. If something isn’t quite right, we’ll do our best to make it right.

🐾 Returns

We accept returns within 30 days of delivery. To be eligible:

• Item must be unused and in its original packaging
• You’ll need proof of purchase (your order number is fine!)

Some items, like perishable goods, personalized products, or opened hygiene items (e.g. pet wipes, grooming products), are non-returnable unless defective.

🐾 Refunds

Once we receive and inspect your return, we’ll notify you. If approved, your refund will be processed to your original payment method. Processing time varies by payment provider.

🐾 Exchanges

Need a different size or product? Shoot us an email—we’re happy to help with an exchange if the item is still in stock.

🐾 Damaged or Wrong Item?

If your order arrived damaged or incorrect, contact us within 7 days of receiving it. We’ll fix it fast—either with a replacement or full refund.

🐾 How to Start a Return

Email us at [email protected] with:

• Your order number
• A brief explanation
• A photo (if it helps)

We’ll respond within 24–48 hours with next steps.